At Assist Providers, we don’t just run campaigns — we change businesses. Below are real stories from NDIS providers across Australia who partnered with us to solve real problems, attract the right participants, and finally grow with confidence. These are their journeys — from uncertainty to full calendars, from doubt to results.
Place of Hope was a newly registered NDIS provider focused on offering community access and in-home support services across regional areas in Melbourne. Founded by Jacob and his parents, the business was born out of a deep desire to deliver more culturally responsive and participant-first care. Jacob was passionate about supporting people with disabilities but lacked a clear strategy to attract and convert participants. He had tried networking and word-of-mouth, but the results were inconsistent and slow. Despite being registered, Place of Hope had no active participants and no lead pipeline to work with. There was no active marketing strategy in place, no experience converting enquiries into participants, zero visibility online, and a lack of confidence in consults. Jacob was referred to Assist Providers by another provider who had worked with our team. After a brief discovery call, he decided to come onboard to gain structure, leads, and clarity. Our team quickly noticed that while Jacob had strong intent and a professional attitude, he lacked a compelling offer, a lead generation system, and a follow-up structure supported by consult training.We launched a targeted Meta ads campaign to attract VIC-based carers and participants, with a cost per lead target of under $10. We also implemented a qualification and booking funnel to streamline enquiries directly into Jacob’s calendar, with automated reminders. In parallel, Jacob received 1-on-1 consult training that included pitch structure, objection handling, and real call recordings to build his confidence.The ads went live and within 72 hours, Jacob received his first qualified enquiry. By the end of the week, he had more than 25 leads, booked multiple calls, and signed his first participant — Michael — just 7 days after launch.
Jacob went from overwhelmed and unsure to energised and in control. He no longer questioned whether this would work — he saw it work.
"Michael signed!!! LET'S GO 🎉 First of many!"
Pillays Care & Support is a small, community-based NDIS provider founded by Vikashni. With a strong commitment to culturally appropriate services and participant-centred support, she was excited to begin growing her business. But with limited marketing experience and no real consult structure, Vikashni quickly found herself overwhelmed.She had received a handful of enquiries but didn’t feel confident leading conversations or presenting her services. Most importantly, she lacked a consistent approach to turn interest into active participants. Her biggest challenge was not just generating leads — but knowing what to do once they came in.After hearing about Assist Providers through a fellow provider, Vikashni booked a consult training session. From the first call, it was clear she had passion and potential — she just needed the right system. We began by walking her through a complete consult delivery framework: how to position services clearly, guide the conversation with purpose, and handle objections without sounding pushy. She received live training, plug-and-play scripts, and access to compliance-friendly support documentation. We also gave her examples of how other providers were closing consults using soft language that aligned with NDIS values. After just one session, everything clicked. Vikashni messaged us within days saying she had signed multiple participants and felt completely different about the process. Where she once felt uncertain and anxious, she now felt prepared, professional, and confident.
"It helped me gain more confidence... I'll be using the resources better now for the benefit of my business."
Number 1 Care was founded by Navdeep and Harry — two dedicated professionals with a vision to provide reliable, high-quality NDIS services to their community. Despite having the drive and registration completed, they felt stuck. They weren’t sure where to begin or how to grow their business in a way that was structured, scalable, and compliant.They had no clear marketing strategy, no consult scripts, and no system for turning interest into action. Every step felt like guesswork. They were overwhelmed by the technical and strategic parts of building their provider — and that lack of structure was holding them back from making real progress. They were introduced to Assist Providers through our instagram page and booked an onboarding consult straight away. During the session, we unpacked their business goals, current gaps, and growth barriers. What stood out immediately was their willingness to learn and implement — they just needed someone to show them how.We gave them a complete onboarding framework: detailed stand operating procedures , consult scripts, email/SMS templates, and a clear breakdown of how to manage participant enquiries from first contact to service agreement. We also talked through common pitfalls and shared winning strategies used by other providers to fill vacancies quickly.Within days of our session, Harry and Navdeep started taking real action. They used the scripts, followed the structure, and began booking consults confidently. They messaged us with updates on how supported they felt — and soon after, they signed their first few participants."It was a really informative session today... You're always ready to action all the requests. We really appreciate it."— Harry & Navdeep, Number 1 CareTheir transformation wasn’t just operational — it was emotional. They no longer felt lost with how to grow their dying business. They felt empowered, supported, and excited to grow.
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