Introduction

Whether you’re a participant, a carer, or a provider, saying “yes” to an NDIS support or service seems simple—but it’s a decision that can shape your outcomes, your funding, and your experience within the scheme.

At Assist Providers, we’ve seen what happens when people say yes without fully understanding what they’re agreeing to—and how powerful it can be when you pause, ask questions, and make an informed choice.

In this guide, we break down what to check, what to ask, and what to avoid before committing to any NDIS service.

🧠 Why This Matters

Under the NDIS, you have choice and control. That means you decide:

• Who supports you
• How they deliver support
• When and where it happens

But with that control comes responsibility—to protect your rights, understand your plan, and make safe, value-driven decisions.

“NDIS plans are only as effective as the people and providers behind them.”

✅ What to Know Before Saying “Yes” to Any NDIS Support

1. Do You Understand What’s Being Offered?

Ask for a plain-English explanation of:

• The type of support
• The goal it links to
• How often it will be delivered
• Who will deliver it (and their qualifications)

📝 Tip: If the explanation includes jargon or vague terms (“life skills support”, “mentoring”), ask for specific examples.

2. Is There a Service Agreement?

A formal agreement should include:

• Service details
• Costs (hourly or per session)
• Cancellation policy
• Complaints process

NDIS Commission Requirement: Providers must have clear service agreements for all funded supports.

If you’re self- or plan-managed, you are responsible for reviewing and approving these terms.

3. Does It Fit Within Your Plan?

Before you say yes:

• Check your plan budgets (Core, Capacity Building, etc.)
• Make sure the support aligns with a goal in your plan
• If you’re unsure, check with your support coordinator or plan manager

⚠️ Be cautious: engaging services without checking budget alignment may lead to out-of-pocket costs.

4. Are There Conflicts of Interest?

Be mindful when:

• A provider offers both support coordination and other services
• A family member is delivering supports
• Services are being suggested without transparency

📚 Refer to the NDIS Code of Conduct and Conflict of Interest guidelines

(NDIS Practice Standards – Module 2: Support Coordination)

5. What Are Others Saying About This Provider?

Do a quick check:

• Google reviews
• Facebook community groups
• Word of mouth from other participants or families
• The NDIS Provider Finder tool

You deserve to feel safe and supported.

6. Is the Price Fair and Within NDIS Limits?

Check:

• NDIS Pricing Arrangements (formerly Price Guide)
• Whether the hourly rate is within the benchmark
• If there are travel or cancellation charges, are they reasonable?

Example: A provider charging $72/hour for support work is reasonable. $100/hour may not be.

7. Can You Trial Before Committing?

Ask if you can:

• Start with a short-term agreement
• Receive a free consult or trial session
• Review the arrangement after 1 month

NDIS supports should be flexible. If a provider won’t offer trial terms, it’s a red flag.

🔄 Case Study: Emma’s Experience with a New Therapy Provider

Emma, 19, accepted therapy services from a new provider without reviewing the service agreement. The provider charged travel time and late cancellation fees—costs that weren’t explained upfront.

With guidance from Assist Providers, Emma:

• Reviewed her agreement with a support coordinator
• Switched to a new provider with transparent pricing
• Adjusted her plan to request support coordination next time

Outcome: Emma felt more in control—and avoided unexpected expenses.

🧰 Assist Providers Can Help You With:

✅ Reviewing service agreements and quotes

✅ Educating staff and families about what to ask

✅ Templates for questions to ask before signing

✅ Risk management training for providers

Saying “yes” is a big deal. We help you make it wisely.

🏁 Final Thoughts

Your NDIS plan is your roadmap—but every service you accept shapes the journey.

By asking the right questions, understanding your plan, and leaning on expert support, you can say “yes” with confidence—not confusion.

The best decisions come from informed consent—not pressure, assumptions, or uncertainty.