Working with Support Coordinators: A Guide for NDIS Providers

5 May 2025
5 min read

Introduction

Specialist Disability Accommodation (SDA) is an essential component of the NDIS (National Disability Insurance Scheme) designed to provide participants with disabilities access to housing that meets their specific needs. SDA enables participants who require high levels of support or complex care to live independently in environments that are tailored to their physical, sensory, and behavioural requirements.

This blog aims to provide an in-depth look at SDA, including what it is, who is eligible, how it fits into the NDIS framework, and how service providers can support participants with SDA needs.

1. What is Specialist Disability Accommodation (SDA)?Specialist Disability Accommodation (SDA) refers to housing for people with significant and/or complex disabilities. The housing is designed to meet the needs of individuals who require additional support to live independently. This could be a physical modification of the home to accommodate wheelchairs or other mobility devices, or a home that offers constant care or 24-hour support.

SDA provides participants with a living space that is accessible and tailored to their specific needs. It’s not just about the physical structure, but also the services that come with it. SDA can provide support for participants who need help with daily living tasks, medical care, or assistance with mobility.

Real-World Example:

Sarah is a participant who has a significant physical disability and requires a wheelchair. The SDA accommodation provided to her includes ramps, wide doorways, a bathroom that can accommodate her wheelchair, and smart home technology to allow her to control lights and appliances. This level of customisation allows Sarah to live more independently and safely.

How SDA Works Within the NDIS Framework

SDA is part of the NDIS’s funding categories and is designed to assist participants whose disability-related needs require accommodation beyond what is typically available in the general housing market.

  • Eligibility for SDA Funding: Not every NDIS participant will be eligible for SDA. It’s available to participants who need specialist accommodation due to their disability, typically those with complex needs such as high levels of mobility assistance or behavioural support needs.
  • Types of SDA Accommodation: There are different types of SDA housing, including:
    • Fully Accessible Homes: Designed for individuals with mobility issues and wheelchair users.
    • High Physical Support Homes: Designed for participants with very high support needs who require a high level of assistance.
    • Improved Liveability Homes: These homes are tailored for people with moderate to high support needs and often include features such as more open spaces and improved accessibility.
    • Robust Homes: These homes are designed for people with complex behaviours and are built to withstand frequent wear and tear.

2. How Do NDIS Providers Get Involved with SDA?NDIS providers play a critical role in supporting participants with SDA needs. These providers may own, manage, or facilitate the delivery of SDA services. Providers can offer a range of services, such as providing accommodations, daily living support, personal care, and other allied health services.

  • Accommodation Providers: These are often the organisations or companies that own or manage the SDA properties. They may also be involved in the design and construction of the properties to ensure they meet the required standards.
  • Support Providers: These providers deliver the necessary services to help participants live comfortably in SDA. These services could include assistance with daily living, medical care, and psychological support.

Real-World Example:

A provider who specialises in SDA may manage a property that is specifically designed for people with high physical support needs. They would offer daily personal care services, assist with mobility, and ensure the property is properly maintained.

3. Who is Eligible for SDA?Eligibility for SDA is not automatic, and it depends on the participant’s individual needs. A participant must meet specific criteria to access SDA funding under the NDIS. Some of the factors that determine eligibility include:

  • Complex Disability Needs: The participant must have a significant disability that requires modifications to their living environment to accommodate their specific needs.
  • Assessments: Eligibility is determined through assessments by an NDIS planner or a Local Area Coordinator (LAC). This assessment includes evaluating the participant’s functional capacity and the impact of their disability on their daily life.
  • Reasonable and Necessary: SDA funding must be considered reasonable and necessary in the context of the participant’s overall NDIS plan and goals. The funding must be related to supporting the participant's ability to live independently and participate in community life.

How to Support SDA Participants as a Provider

As an NDIS provider supporting participants with SDA needs, it’s essential to offer tailored and comprehensive services. Here are several ways providers can support SDA participants:

  1. Offer Person-Centred Care: Understand each participant’s specific needs, preferences, and goals. Work collaboratively with the participant and their family or carers to develop an individualised plan for support.
  2. Ensure Accommodation Meets Their Needs: Whether you’re managing or providing SDA housing, ensure the property is equipped with the necessary physical modifications, such as wheelchair access, or technology to meet the participant’s unique needs.
  3. Provide Continuous Support: Many participants in SDA require ongoing support. This may involve help with daily living tasks, personal care, therapy services, and assistance with communication. Offer a high level of support, especially for participants with complex needs.
  4. Offer Flexibility: SDA participants’ needs may evolve over time, so it’s important to offer flexible and adaptable services. Regularly check in with participants to ensure their accommodation and services still align with their needs.

Real-World Example:

A provider working with a participant in a high physical support SDA property may find that the participant’s needs change over time. They may require more support with mobility, or new technologies may need to be introduced to the home. A proactive provider who regularly reviews the participant’s needs can ensure that the accommodation remains appropriate.

4. SDA Funding and Support Models

Understanding the funding structure is key to providing the right support for SDA participants. SDA funding is separate from other NDIS funding categories, and the participant will receive a specific allocation for SDA in their plan. This funding can be used for both the accommodation and support services.

  • SDA Funding: This funding is intended to cover the costs of the accommodation itself, including property modifications, ongoing maintenance, and repairs.
  • Support Funding: This funding is separate from SDA funding and is used to cover the costs of support services provided to participants living in SDA.

Real-World Example:

A participant living in an SDA property with high physical support needs may receive separate funding for the accommodation itself (SDA funding) and additional support for personal care and assistance with activities of daily living (NDIS support funding).

5. Challenges Providers Face When Delivering SDA ServicesWhile SDA can dramatically improve the lives of people with disabilities, delivering SDA services can present some unique challenges:

  • Property Development Costs: Developing or modifying properties to meet the SDA standards can be expensive and time-consuming, and may not always be financially viable for providers.
  • Matching Participants with Appropriate Accommodation: Finding the right SDA accommodation that suits the participant’s needs can sometimes be difficult, particularly in rural or underserved areas.
  • Ongoing Maintenance and Upkeep: SDA properties require regular maintenance to ensure they continue to meet the participant’s needs. This can involve repairs to specialised equipment, modifications to the environment, or maintaining accessible features.

How to Overcome These Challenges:

  • Invest in Training: Providers should invest in ongoing training for staff to ensure they’re well-equipped to support participants with high support needs.
  • Build Relationships with Property Developers: Establishing strong relationships with property developers can help ensure that the SDA housing built meets the specific needs of participants.
  • Regularly Review the Accommodation: Regular reviews of the accommodation and participant needs can help providers anticipate changes and make adjustments as needed.

6. Conclusion: The Future of SDA and NDIS Providers

Specialist Disability Accommodation is a vital part of the NDIS that enables people with disabilities to live independently in homes that suit their specific needs. As the NDIS grows and evolves, so too will the demand for SDA. NDIS providers must adapt to these changes and remain proactive in meeting the needs of participants.

For providers, understanding SDA eligibility, navigating the funding system, and delivering tailored support are key to delivering successful outcomes for participants. By focusing on person-centred care, flexible support, and maintaining high-quality accommodation, providers can make a real difference in the lives of people with disabilities.

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