Introduction

Whether you’re an NDIS provider or self-managed participant, knowing how to submit invoices correctly is essential. One wrong detail—or missing field—can delay payment, frustrate providers, or even risk compliance breaches.

In this guide, we’ll show you:

• How to submit invoices (based on your payment model)
• What every NDIS invoice must include
• Common mistakes to avoid
• How Assist Providers helps NDIS businesses invoice with confidence

💡 First: Who Submits Invoices Under the NDIS?

It depends on how the participant’s plan is managed:

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✅ What Every NDIS Invoice Must Include

To be accepted and paid promptly, an invoice must include the following details:

1. Your business details
   • ABN
   • Legal business name
   • Contact info
2. Invoice number
   • Unique for each invoice
   • For tracking and reference
3. Date of issue
4. Participant details
   • Full name
   • NDIS number (if applicable)
5. Description of services
   • Include dates, hours, and type of support
   • Use NDIS line items (with accurate codes)
6. Rates and total amount charged
   • Make sure you’re within the NDIS Pricing Arrangements
7. Payment terms
   • E.g. “7 days” or “Due on receipt”
8. Bank account details
   • BSB and account number

💬 Tip: Include a brief service summary if possible, especially for plan managers.

🛠️ Example NDIS Invoice Description

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Support Worker - Community Access

Date: 01/07/2025

3 hours @ $62.17/hour (Line item 04_104_0125_6_1)

Total: $186.51


🔁 How to Submit an Invoice (Step-by-Step)

For NDIA-Managed Plans

1. Log in to the MyPlace Provider Portal
2. Click “Payment Request”
3. Enter service details and pricing
4. Submit and await payment (typically 2–5 business days)

For Plan-Managed Plans

1. Send invoice directly to the plan manager’s email
2. Ensure all required details are correct
3. Follow up if no payment within 7–10 days

For Self-Managed Participants

1. Pay for service out of pocket
2. Log in to the myGov / NDIS portal
3. Go to "Payment Request"
4. Upload the invoice or enter expense details
5. Submit for reimbursement

🧾 Remember: Receipts or invoices must match your approved budget line items.

🔍 Common Mistakes That Delay Payment

🚫 Missing NDIS number

🚫 Wrong or outdated line item codes

🚫 Typos in participant name

🚫 Incomplete service descriptions

🚫 Going over pricing limits

🚫 Sending invoices to the wrong email or portal

🧰 Assist Providers Can Help You With:

✅ NDIS invoice templates (compliant with current pricing)

✅ Training staff on how to generate & submit invoices

✅ Reviewing rejected invoices and identifying issues

✅ Setting up MyPlace access for new providers

✅ Plan-managed invoicing process automation

Whether you’re new or scaling up, we simplify your back-end systems so you can focus on care—not chasing payments.

🏁 Final Thoughts

NDIS invoicing doesn’t need to be stressful.

Follow the right process, use accurate line items, and triple-check your invoice format to avoid errors.

A strong admin process = faster payments, fewer delays, and better provider–participant relationships.

Need help streamlining your NDIS invoicing system? Assist Providers is ready to assist.