Introduction

The NDIS is here to support participants—not to be exploited. Sadly, with billions of dollars in annual funding, the scheme has also attracted scammers and unethical providers trying to take advantage of vulnerable people.

While most providers are doing the right thing, it’s important to stay informed, alert, and protected.

In this guide, we’ll help you:

• Recognise common NDIS scams and shady behaviour
• Know your rights as a participant
• Take action if something feels off
• Understand how Assist Providers can support safer service delivery

🚨 Common NDIS Scams and Dodgy Practices

1. Fake Invoicing or Overcharging

Some providers bill for:

• Services not delivered
• Longer sessions than actually occurred
• Multiple claims for the same support

🔍 Always ask for itemised invoices and check your myplace portal regularly.

2. “Free iPad” or “Gift” Offers

Be cautious of:

• Offers for free electronics or incentives
• Providers offering items in exchange for your NDIS number

🎯 If it sounds too good to be true—it probably is.

3. Unregistered Providers Faking Credentials

Unregistered providers can work with self- or plan-managed participants, but if someone claims they’re registered when they’re not—or hides their qualifications—it’s a red flag.

📝 Always verify ABNs, qualifications, and service scope.

4. Pressuring You to Sign Long-Term Agreements

If a provider insists on locking you into long contracts, especially without letting you trial services or read the agreement, be cautious.

✅ You have the right to switch providers or end services with notice.

5. Misusing Your Information

Your NDIS number, plan documents, or health info should never be shared without your permission. Some dodgy operators may use this info to:

• Submit claims under your name
• Access portals fraudulently
• Enrol you in services you didn’t ask for

🔒 Protect your data like it’s your wallet.

🛡️ Your Rights as an NDIS Participant

You have the right to:

✅ Know how your funds are used

✅ Approve or decline service agreements

✅ Receive invoices or statements

✅ Report misconduct without fear

✅ Be treated with respect and transparency

✅ Choose who you work with

🔍 Real Story: Daniel’s “Free App Subscription”

Daniel, an 18-year-old with intellectual disability, was offered a “free subscription app” if he shared his NDIS number. Weeks later, his mum found over $2,000 in app-related charges billed to his plan under ‘core supports’.

Assist Providers helped his family:

• Gather evidence
• Report the provider to the NDIS Commission
• Recover funds and build a safer plan strategy

🧰 How to Stay Safe from NDIS Scams

1. Always read and sign a service agreement
2. Never share your NDIS number unless necessary
3. Use trusted, verified providers
4. Check the NDIS Pricing Arrangements for correct fees
5. Ask for help if something seems unclear
6. Keep a record of appointments, services, and invoices

📞 How to Report a Scam or Concern

Contact the NDIS Quality and Safeguards Commission:

📞 1800 035 544

🌐 www.ndiscommission.gov.au

Or speak to your:

• Support coordinator
• Plan manager
• Trusted family member or carer

If you're unsure, Assist Providers can help guide and document the complaint process.

🧰 How Assist Providers Can Help

✅ Review service agreements before you sign

✅ Flag unusual claims or invoice patterns

✅ Support with complaints and reporting

✅ Train participants and carers on scam awareness

✅ Build strong provider networks you can trust

We’re here to protect your funding and your future.

🏁 Final Thoughts

The NDIS gives you choice and control—but with that comes the need to stay informed and vigilant. Dodgy providers and scammers rely on confusion, fear, and silence.

Stay alert. Ask questions. Speak up.

And if you’re unsure—Assist Providers has your back.