Introduction

The NDIS aims to give participants flexibility and choice when it comes to how supports are delivered—and this includes the option to access services online.

Whether you live in a remote area, have mobility challenges, or simply prefer the convenience of home-based support, telehealth can be a game-changer.

Let’s explore how telehealth fits into your NDIS plan and how to ensure your services are funded and claimable.

💻 What Is Telehealth in the NDIS?

Telehealth refers to support services delivered remotely via video calls, phone, or online platforms.

This includes:

• Therapies (e.g. OT, speech, psychology)
• Support coordination
• Psychosocial recovery coaching
• Capacity building sessions (e.g. budgeting, daily planning)

It’s a valid way of delivering supports—especially post-COVID—and is often billed the same way as face-to-face services.

✅ Is It Funded?

Yes. The NDIS allows funding for services delivered online if:

• The service is related to your disability
• It’s considered reasonable and necessary
• It helps you pursue your goals
• The provider is registered or meets quality requirements

➡️ It doesn’t matter whether a service is in-person or online—as long as it meets the above.

🧠 When Telehealth Is Helpful

Telehealth is particularly useful if:

• You live in a rural or remote area
• You have transport or mobility issues
• You experience anxiety or sensory challenges with in-person sessions
• Your preferred provider is in another state
• You’re in isolation, hospital, or travelling

🔍 Examples of Funded Online Supports

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📋 How to Include It in Your Plan

You don’t need a separate budget line for “telehealth” — just ensure:

• The goal in your plan matches the service
• The provider documents session delivery method (e.g. via telehealth)
• Invoices clearly state the time, type of service, and remote delivery

⚠️ Things to Watch Out For

• Platform costs (e.g. Zoom subscriptions) are usually not funded
• Missed sessions may still incur a charge—follow your service agreement
• Some therapies (e.g. physiotherapy) may be less effective online—discuss this with your provider

🤝 How Assist Providers Can Help

We help participants and providers:

• Ensure your plan supports flexible delivery
• Prepare documentation for telehealth supports
• Find reliable online service providers
• Assist with claiming and invoices for remote sessions

Whether you're a participant or provider, we make it easier to use your plan the way that suits you best.

💬 Final Word

Telehealth makes it easier for NDIS participants to access consistent, quality support—without being tied to location or transport.

With the right setup and planning, you can get just as much value (and sometimes more) from online support.